Refund policy

At BLAZE, we want you to be happy with your purchase. If you change your mind, you have 14 days from receiving your order to notify us that you wish to cancel, followed by a further 14 days to return your item.

Returns

To be eligible for a return, items must be unworn, unused, with all original tags attached and in their original packaging where possible. Please keep your receipt or proof of purchase.

To request a return, contact us at theblazestudios.kr@gmail.com with your order number and reason for return. Once your request has been reviewed, we'll provide instructions on how and where to send your item.

Please contact us before sending any items back, as returns sent without prior notification may not be accepted.

For change-of-mind returns, return postage costs are the customer's responsibility. If an item is faulty, damaged or incorrect, please contact us so we can arrange an appropriate solution.

You can reach us at theblazestudios.kr@gmail.com for any questions about returns.

Damages and Issues

Please inspect your order as soon as it arrives. If your item is defective, damaged or incorrect, contact us promptly with your order number and, where possible, photographs of the issue. We'll assess the situation and work with you to make it right.

Your statutory rights are not affected by this policy.

Sale Items and Gift Cards

Sale items are subject to the same statutory rights as full-price items. Gift cards are non-refundable unless required by law.

Exchanges

If you'd like a different size or item, the simplest option is to return your original purchase and place a separate order once your return has been accepted. If you need help with this process, please get in touch.

Refunds

Once we receive your return, we'll inspect the item and notify you of the outcome.

Approved refunds will be issued to your original payment method. Refunds will be processed within 14 days of receiving the returned goods or receiving evidence that you've sent them back, whichever happens first, in accordance with UK consumer law.

Please note that your bank or card provider may need additional time to process the refund and show it in your account.

If you have any questions about your refund, please contact us at theblazestudios.kr@gmail.com.

Get in Touch

For any further questions, you can reach us by email, WhatsApp, phone or Instagram. We're always happy to help.